IT Help Desk for Small Business
One flat monthly package. Human support by email, Slack or Teams. A New York–based partner for US small businesses that need reliable IT help without building an in-house desk.
When the owner should not be the IT department
Email stops working. A laptop will not join Wi‑Fi. A new hire needs accounts by Monday. Your team should not have to assemble an IT department for those days. DNN Direct gives you a remote help desk with a clear monthly scope — so owners and office managers stop being the default tech support.
Choose the package that fits your headcount
Three flat-fee packages sized by seats and coverage. Every package includes unlimited remote help requests in business hours. Tell us your tools and headcount; we confirm the right fit and send a quote.
For teams up to 10
Business-hours coverage · Mon–Fri US Eastern
- Unlimited remote tickets (email, Slack or Teams)
- Google Workspace or Microsoft 365 admin basics
- User onboarding and offboarding
- Password, MFA and SaaS access help
- VPN, DNS and email triage
- Monthly plain-English summary
- First response target within business hours
For teams up to 25
Everything in Essentials, plus ops rhythm
- Device inventory and basic MDM coaching
- Backup posture review
- Quarterly security checklist
- Vendor coordination (ISP, domain, hosting)
- Two named business contacts
- Monthly 30-minute ops call
For teams up to 50
Everything in Standard, plus priority handling
- Documented runbooks for repeat work
- Agreed change window for risky changes
- Priority queue for your tickets
- Faster first-response targets in business hours
- Quarterly written scorecard
- Annual IT roadmap workshop (1 hour)
What is included
Human help desk
Real people handle requests in business hours. No ticket theater.
Workspace admin
Day-to-day Google Workspace and Microsoft 365 help your office already needs.
Access done right
Onboarding, offboarding, MFA coaching and SaaS access fixes.
Vendor coordination
When something is down, we help coordinate your domain, hosting and ISP contacts.
Clear reporting
A short monthly summary in plain English — what happened and what needs a decision.
New York office
A US partner you can meet, call and hold accountable.
What is not included
- On-site hardware repair or cabling
- Custom software development (ask about project work separately)
- Full SOC / managed detection and response
- Net-new ERP builds
- 24/7 NOC coverage (unless separately quoted)
- Large network redesigns
- Dedicated on-site days
- Regulated healthcare BAA work unless contracted separately
Need something outside the package? Request a quote and we will say clearly what fits a retainer and what is a separate project.
How it works
Tell us your headcount and tools
Seats, Google or Microsoft, and how your team prefers to ask for help.
We confirm the package
You get a written scope, onboarding checklist and a quote — no public price list.
Your team starts sending requests
Most teams begin the same week after access and channels are set.
Who it is for
A good fit
US small businesses — trades, offices, clinics, inns, studios and similar — that want predictable IT support without an enterprise MSP sales process.
Not the right fit
Organizations that need a 24/7 NOC, an on-site hardware bench, or a full custom software team as their first ask. Those are separate conversations.
Common questions
Do you publish prices on the website?
No. Packages are quoted for your headcount, tools and coverage. Use Request a quote and we will send a clear monthly figure.
What hours do you cover?
Business hours, Monday–Friday, US Eastern, unless a separate after-hours arrangement is quoted.
How do my people open a ticket?
Email, Slack or Teams — we pick the channel that fits how your team already works.
Is this the same as Managed Care on your site?
No. Managed Care is ongoing website and server upkeep. This Help Desk package is day-to-day people IT: accounts, access, devices and office tools. Many clients use both.
Will you sign our NDA?
Yes. We are happy to sign an NDA before we look at your systems.
Do you need our passwords?
No passwords by email. We ask for the minimum access a task needs, and we remove it when the work is finished.
Where is DNN Direct based?
New York, United States.
Ready for IT help that stays in scope?
Tell us your headcount and tools. We will recommend Essentials, Standard or Plus and send a quote.
DNN Direct · New York · dnndirect.com